Privacy Policy for Energy and Empathy LLP

This Privacy Policy describes how Energy and Empathy LLP (“we,” “us,” or “our”) collects, uses, and shares your personal information when you visit our website ( http://energyandempathy.uk) or make a purchase from our store. We are committed to protecting your privacy and complying with applicable data protection laws.

Information We Collect

We collect information about you during the checkout process on our store and when you interact with our website. This information includes:

  • When you visit our site:
    • Products you’ve viewed (used to show you recently viewed products)
    • Location, IP address, and browser type (used for purposes like estimating taxes and shipping)
    • Cookies to keep track of basket contents while browsing.
  • When you purchase from us:
    • Name
    • Billing address
    • Shipping address
    • Email address
    • Phone number
    • Credit card/payment details (processed via PayPal)
    • Optional account information (username and password)
  • When you create an account:
    • Name
    • Address
    • Email
    • Phone number (stored for future checkouts)
  • When you contact us directly:
    • Name
    • Email address
    • Phone number
    • Contents of the message and/or attachments
    • Any other information you choose to provide
  • Log Files: We use standard log files which may include IP addresses, browser type, ISP, date/time stamp, referring/exit pages, and number of clicks. This information is used for analysing trends, administering the site, tracking user movement, and gathering demographic information. This data is not linked to personally identifiable information.
  • How We Use Your Information

    We use the information we collect for various purposes, including:

  • Fulfilling orders and providing services:
    • Sending you information about your account and order
    • Responding to your requests, including refunds and complaints
    • Processing payments and preventing fraud (via PayPal)
    • Setting up your account for our store
    • Estimating shipping costs
  • Improving our website and offerings:
    • Analyzing how you use our website
    • Developing new products, services, features, and functionality
    • Personalizing your experience
  • Communication and marketing:
    • Communicating with you, either directly or through partners, for customer service, updates, and other information related to the website.
    • Sending you marketing messages (if you choose to receive them).
  • Legal compliance:
    • Complying with any legal obligations, such as calculating taxes.
  • Security:
    • Finding and preventing fraud.

Who Has Access to Your Information

Members of our team have access to the information you provide us to help fulfill orders, process refunds, and support you. For example, Administrators and Shop Managers can access order information (what was purchased, when, where it should be sent) and customer information (name, email address, billing and shipping information).

What We Share With Others

We do not share information with third parties except for payment processing through PayPal. When processing payments, some of your data will be passed to PayPal, including information required to process or support the payment, such as the purchase total and billing information. We encourage you to review PayPal’s privacy policy.

Data Retention

We generally store information about you for as long as we need it for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 3 years for tax and accounting purposes. This includes your name, email address, and billing and shipping addresses.

Your Data Protection Rights (GDPR)

You have the following rights regarding your personal data:

    • Access: You can request copies of your personal data (we may charge a small fee).
    • Rectification: You can request that we correct any inaccurate information and complete any incomplete information.
    • Erasure: You can request that we erase your personal data under certain conditions.
    • Restriction of Processing: You can request that we restrict the processing of your personal data under certain conditions.
    • Objection to Processing: You can object to our processing of your personal data under certain conditions.
  • Data Portability: You can request that we transfer the data we have collected to another organization or directly to you under certain conditions. 

     

If you make a request, we have one month to respond to you. To exercise any of these rights, please contact us.

Children’s Information

Protecting children’s privacy is a priority. We encourage parents and guardians to observe, participate in, and/or monitor and guide their children’s online activity. We do not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, please contact us immediately, and we will do our best to promptly remove such information from our records.

Cookies

We use cookies to store information about visitors’ preferences and the pages they visited. This information is used to optimize the user experience by customizing our web page content. We do not have access to or control over cookies used by third-party advertisers. You can choose to disable cookies through your browser options.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us